Refund Terms

Effective date: October 8, 2026

We want you to be happy with your Media Article. Because each order involves custom writing and publication on third-party outlets, refunds depend on how far the work has progressed. These Refund Terms apply to all packages (Starter, Growth and Premium).

In short: the earlier you tell us, the more we can refund. Once an article is published, we cannot refund it, but we will fix errors and, where we cannot deliver, refund or replace it.

1. Before work starts

If you cancel in writing before we begin writing, you receive a full refund.

2. After work starts, before the first draft

If you cancel after we have started research or writing but before we send the first draft, you receive a 50% refund, to cover the work already done.

3. After you receive a draft

Once we have delivered a draft, the writing work is complete and the fee is not refundable. You may use your included revision rounds to get the article right.

4. After publication

Once an article is live, the fee for that article is not refundable. If you find a factual error that we introduced, we will correct it free of charge, subject to what the publication allows.

5. If we cannot deliver

If we or the outlet cannot publish an article you paid for, for reasons not caused by you, we will offer a replacement outlet of similar standing or a refund for that article, whichever you prefer.

6. Multi-article packages

For packages with more than one article, the rules above apply article by article. Articles that are published or delivered as drafts are not refundable. Articles we have not started are refundable in full.

7. Not covered

Search rankings, traffic or sales results, which we do not guarantee.
A change of mind after a draft is delivered or an article is published.
Delays or decisions made by a third-party publication after you approved the article, where we offered a replacement.
Content we declined because it breaches our Terms & Conditions. In that case we refund any amount for work not started.

8. How to request a refund

Email info@goldenfeatherllc.com with your name, order details and reason. We reply within 2 business days. Approved refunds are returned to the original payment method within 7 to 10 business days, depending on your bank. Please contact us before filing a payment dispute so we can solve it quickly.

9. Changes

We may update these terms. The version in force when you placed your order applies to that order.

Questions? Call +1 (914) 336-4639 or read our Terms & Conditions.